# 43. They don't always return telephone calls promptly

Last year, I attended a speech by one of Australia's funniest business speakers, Martin Grunstein. During his speech, completely out of the blue his eyes rolled back in their sockets and he said that lawyers were “very arrogant and never returned phone calls”.
I took immediate exception to his use of the word “very".
When I first started I knew one lawyer who did not even use a telephone, so in some cases there may be a reasonable excuse. In any event, telephone calls are so over, we now focus on not returning emails.

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